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Ottawa Rape Crisis Centre (ORCC)

PO Box 20206
Ottawa, ON
613-562-2333 (Crisis Line)
TTY: 613-562-3860


Helps women 16 and older who have been affected by sexual violence or trauma. Services include:
* 24-hr Crisis Line at 562-2333
* Accompaniment to the hospital, police and court
* Support for incarcerated women at the Ottawa-Carleton Detention Centre
* Individual and group counselling;
* School based support

Distress Centre Ottawa


St. Mary's Home

780 l'Eglise St.
Ottawa, ON
Additional Location
659 de L'Eglise Street


Social service agency that provides a full range of programs and services for young pregnant women, young moms and dads, and their infants and young children.

Mental Health Crisis Line

In Ottawa: 613-722-6914
In the Ottawa area: 1-866-996-0991

Responds immediately to urgent mental health situations

Tel-Aide Outaouais

PO Box C.P. 7218, Station Vanier
Ottawa, ON
613-741-6433/ 1-800-567-9699


24-hr crisis line for francophones living in Ottawa and Gatineau

The Men's Project (TMP)

321-180 Argyle Avenue
Ottawa, ON, K2P 1B7

A non-profit charitable agency offering crisis support, in addition to individual and group therapy programs for men on a variety of issues including anger management, emotional intelligence, fathering, and a specialised program for men who have experienced sexual or physical abuse as children.

Youth Services Bureau of Ottawa (YSB)

2675 Queensview Dr., Ottawa, ON
613-260-2360 (Crisis Line)


The Youth Services Bureau of Ottawa serves youth aged 12 and older, with difficulties affecting their physical and/or emotional well-being and development.

Services include:
* Mental Health Services
* Community Services
* Youth Engagement
* Youth Employment
* Youth Justice Services

Assaulted Women's Helpline

PO Box P.O. Box 369, Station B
Toronto, ON, M5T 2W2
1-866-863-0511 (Toll Free)
TTY: 1-866-863-7868
mobile phone #SAFE (#7233)

The Assaulted Women's Helpline provides a 24-hour crisis line for women. It allows women to reach out for help, assured of their anonymity and confidentiality.


40 Cobourg St., Ottawa, ON
1-877-336-2433/ TTY: 1-866-860-7082


Hours: Open 24 hours, Year round, Monday to Sunday.

Provincial support line for Francophone women, 16 years of age and older who have experienced sexual abuse, transgender women and all diversity. Offers a listening ear, information, safety planning, and referral to local, regional and provincial services.

Mental Health Helpline

Mental Health Helpline

1-866-531-2600 (Toll Free)
1-866-531-2600 (Crisis Line)


MHH provides free, anonymous, confidential information and referral services and support for people experiencing mental health issues or to their families, friends, co-workers and other helping professionals.

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Ottawa Police

911 Life-threatening emergency or Crime in Progress, 613-230-6211

Call centre: to report theft, property damage, missing person or stolen vehicle, 613-236-1222 ext. 7300 (TTY: 613-760-8100)

Ottawa Fire Services

Ottawa Fire Services Headquarters
1445 Carling Ave., Ottawa, ON



Hours: Monday to Friday 8:30 a.m. to 4:30 p.m.
Responsible for fires, rescues, medical and hazardous material emergencies

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Telehealth Ontario


Free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse.

Ottawa Public Health Information Line (OPHIL)

TTY: 613-580-9656
Toll free: 1-866-426-8885

The OPHIL offers free confidential information and advice on a variety of health topics, ranging from: Immunization, Breastfeeding, Tobacco cessation, Physical activity and healthy eating, HIV/AIDS and sexual health, Food safety. Monday to Friday from 9 am to 4 pm.

Additional contacts:

Childhood immunization, ext. 24108
Dental Health Services, ext. 23510
A Public Health Inspector, ext. 23806
A Public Health Nutritionist, ext. 23403
A Public Health Nurse , ext. 28020
The Medical Officer of Health 613-580-6744, ext 23681

Orleans Urgent Care Clinic

1220 Promenade Place d'Orleans, Suite 100, Orleans, ON


Monday to Friday 8:00 a.m. to 9:00 p.m. Saturday and Sunday 8:00 a.m. to 3:00 p.m.
CLOSED Statutory Holidays

The Orleans Urgent Care Clinic (OUCC) is a free-standing emergency care facility, staffed with emergency physicians and Registered Nurses who take care of urgent medical problems, with many of the same capabilities as any hospital emergency department.

Rideau Valley Health Centre

Village Square Mall, 1221 Greenbank Rd., Ottawa, ON


Hours: Monday-Friday 8:00 a.m.-8:00 p.m., Saturday 8:30 a.m.-4:00 p.m.

Health care centre, urgent care clinic and diagnostic imaging.

Queensway Carleton Hospital 

3045 Baseline Rd., Ottawa, ON
613-721-2000, 24 hours


Provides care through inpatient and outreach programs, clinics and partnerships with other hospitals and community organizations.

24-hour emergency services (children and adults), medical and surgical services, mental health services, geriatric services, rehabilitation services, family-centred childbirth centre

Ottawa Hospital (The) - Civic Campus 

1053 Carling Ave., Ottawa, ON
Out-patient clinic appointments 613-798-5555 ext 14051
Social Work Services 613-798-5555 ext 14711
Emergency 613-722-7000


Provides a full range of medical and surgical services with particular specialties in cardiac care and research such as the Heart Institute, neurosciences, cancer, and hormone growth and development.

Ottawa Hospital (The) – General Campus

501 Smyth Rd., Ottawa, ON
613-722-7000/TTY: 613-761-4024


The Ottawa Hospital’s emphasis is on tertiary-level and specialty care, primarily for residents of Eastern Ontario.  They provide an Infectious disease unit in module G on the second floor for HIV positive patients and house a cancer clinic.

Ottawa Hospital (The) – Riverside Campus

1967 Riverside Dr., Ottawa,ON

The Ottawa Hospital Riverside Campus primarily provides patient-centred health and selective day and overnight surgeries that the other Ottawa Hospitals do not have the facilities to provide

Ottawa Hospital (The) - Psychiatric Emergency Services 

1053 Carling Ave., Ottawa, ON
613-722-7000/    1-866-996-0991    

Mental Health Crisis Line 613-722-6914


Team composed of nurses, social workers, residents, staff psychiatrists and other mental health professionals. Services: Psychiatric assessments, expedites the care of psychiatric patients in the emergency department, provides a liaison between inpatient psychiatric services, the emergency department and appropriate community resources

Hôpital Montfort 

713 Montreal Rd.,Ottawa, ON
24 hours 613-746-4621


Francophone institution that delivers quality care in both official languages, within an academic setting ,works with its partners to improve communities' health, Family Birthing Centre, Medicine, Cancer Program, Mental Health Program, Diagnostic Services (including Medical Imaging and Sleeping Laboratory), Cardiovascular and Pulmonary Health Services, Therapeutic Services (including Physiotherapy and Communication Disorders Clinic), Ambulatory Care , Critical Care (including Intensive Care and Emergency), and  Palliative Care

Children's Hospital of Eastern Ontario - Emergency and Psychiatry Department - Regional Psychiatric Emergency Service for Children and Youth 

401 Smyth Rd, Ottawa, ON
613-737-2256 CHEO Emergency 613-737-2328

Outpatient Clinics Mon-Fri 8 am-4:30 pm * Inpatient Clinic Mon-Sun 24 hours *
After Care Group Mon-Fri 4:30 pm-5:30 pm

Regional hospital emergency room service for children and youth experiencing psychiatric emergencies. 
* Crisis intervention: service for children and youth who are assessed in the emergency room 
* Outpatient Psychiatric Clinics: for emergency services, individuals can go to the hospital emergency room and from there be referred to a resident psychiatrist on call 
* Inpatient Psychiatric Clinic: an 18-bed unit for adolescents where 12 beds are for crisis admissions and 6 are for medium-term treatment 
Admission is through CHEO emergency department * referral must come from a family doctor

Ontario Poison Centre


Ottawa Dental Society – Emergency Services


The Sexual Health Centre

179 Clarence St., Ottawa ON
Hours: 8:30 a.m. - 12:30 p.m./1:30 p.m. -4:00 p.m. to book an HIV testing

AIDS - Sexual Health Info line
Hours: Monday to Friday from 9:00 a.m. - 4:00 p.m.

•    Free counselling on healthy sexuality, including STIs (sexually transmitted                   infections) and contraception
•    Free testing for STIs
•    Free treatment for some STIs
•    Confidential or anonymous HIV testing
•    Rapid HIV testing (Point of Care) – by appointment only at the Sexual Health           Centre
•    Emergency contraception (ECP)
•    Affordable contraception
•    Pregnancy testing & options counselling
•    Pap testing (for those who qualify)
•    Hepatitis A & B immunization (for those who qualify)
•    Free condoms and resource materials

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