Individual and family care programs in the community can provide help with learning new skills for raising healthy families, ease the burden of raising a family under stressful circumstances (such as lack of time or money) and provide essential services like education for young children, daycare and eldercare. They can provide care for those who need support with daily living activities and managing their health due to illness or a disability. Contact your local agency to find out where you can find services that fit your family's needs.

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Bruyère Continuing Care. Élisabeth Bruyère Hospital

43 Bruyère St, Ottawa, ON

               Eligibility: Seniors and people with a physical or cognitive disability.
               Fees: Service - Most services covered by the Ontario Health Card
               Provides: long-term care * complex continuing care * palliative care (capacity 36) *                            rehabilitation to adults affected by loss of autonomy or by chronic or terminal illness.

Centertown Community Health Centre Social Services

420 Cooper St, Ottawa, ON

Social Services Walk-in Mon-Fri 1 pm-4 pm
Areas served: North-South: Wellington St to Rideau River * East-West: Rideau Canal to Bronson Ave

Individual and family care programs include Child and Family Programs: Well Baby Drop-in * healthy baby weigh-in * lactation consultation * Baby/Toddler Drop-in Play Group * Parent/Child Drop-in Play Group * Baby Cupboard emergency supplies once a month (diapers, formula and clothes) * Home Visiting for families requiring support with children * Community Outreach * parenting programs * Parent/Caregiver Workshops * Family Events * Toy Lending Library * Healthy Babies/Healthy Children home visiting program *Home Management Counselling, consists of teaching housekeeping routines, budgeting, time management and problem solving. Free bus service to grocery store for seniors who have difficulty shopping. Seniors Drop-in
Language of Service: English; French

Hospice at May Court

114 Cameron Ave, Ottawa, ON

Eligibility: For persons 18 years of age and older diagnosed as having a life-threatening illness and their families
Community-based charitable organization committed to providing support and practical help for people and their families who are facing a life-threatening illness.

Métis Nation of Ontario - Aboriginal Healing and Wellness Program

500 Old St Patrick St Unit D, Ottawa, ON
613-798-1488 ext 105

Eligibility: Métis people and family members
Promotes family violence awareness and prevention and improves Aboriginal health through referrals, support and case management

Ottawa. City Operations. Community and Social Services. Home Support Service

370 Catherine St 3rd Flr, Ottawa, ON
24 hours 3-1-1 / 613-560-0618 ext 26436
Crisis Phone: 1-866-261-9799, TTY: 613-580-2401

Eligibility: Primary component for low income and social assistance (Ontario Works and ODSP) recipients, secondary component for families on social assistance.
How to Apply: To apply, dial 613-560-6000.
Helps low-income and social assistance (Ontario Works and Ontario Disability Support Program (ODSP)) recipients with home management counselling, light housekeeping and respite child care.

Ottawa Hospital - Mental Health Mobile Crisis Team

Administration 613-241-0422 ext 222 / Crisis Phone: 613-722-6914

Eligibility: Individuals 16 years of age and older living in the Ottawa area
How to Apply: Call the Champlain District Mental Health Crisis Line at 613-722-6914.
Community program under the Ottawa Hospital Mental Health Program.

Parent Resource Centre

300 Goulburn Private, Ottawa, ON
Office Phone: 613-565-2467 * 613-565-2467 ext 224 (French)

Strengthening the capacity of the community to raise children by providing support, education and resources to parents, caregivers and professionals working with families. Drop-Ins: For parents, caregivers and children up to six years of age.

Rwanda Social Services and Family Counselling, Ottawa

219 Argyle Ave, Ottawa, ON
613-565-7500 / 613-232-5900 / After Hours Phone: 613-298-2256

Community based social service organization * social services, partnerships and advocacy * settlement programs and services * employment counselling and job search * homework club * after school program * educational support * youth involvement activities * cultural preservation classes * sports and recreation * women's discussion group * violence against women program * crisis intervention

Youville Centre

150 Mann Ave, Ottawa, ON

Hours: Mon-Fri 8:00 am-4:00 pm, September-July
Single mothers 15-21 years old * infants and toddlers 2 months to 2 1/2 years old * services available to the clients on the waiting list and the alumnae

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Canadian Mental Health Association. Ottawa Branch

1355 Bank St Ste 301, Ottawa, ON

Integrated community mental health support services for individuals with a severe and persistent mental illness who are homeless or at risk of homelessness with complex needs including outreach .

Canadian Mental Health Association. Ottawa Branch. Dual Diagnosis Brokerage Service

1355 Bank St Ste 301, Ottawa, ON
613-737-7791, TTY: 613-737-9480

The service is designed to "open doors" for persons with dual diagnosis in the mental health and developmental service sectors, as well as create new options for support.

Children's Aid Society of Ottawa. Foster Care and Adoption Services

1602 Telesat Crt, Ottawa, ON
General Inquiries 613-747-7800
To report child abuse or neglect 613-747-7800
To become a foster or adoptive parent 613-742-1620
Crisis Phone: 613-747-7800

Organization responsible for adoption and foster care Adoption and foster care services.

CNIB. Eastern Ontario Regional Office

Bank St. Professional Building, 1355 Bank St Ste 101, Ottawa, ON
613-563-4021 / TTY: 613-567-2937

Nationwide, community-based, registered charity committed to research, public education and vision health for all Canadians * services and support for people living with vision loss.

Eastern Ottawa Resource Centre

Beacon Hill Shopping Centre, 2339 Ogilvie Rd, Ottawa, ON
613-741-6025 / TTY: 613-741-3556

Open to residents in the Gloucester catchment area Family Court Support Worker Program -- victims of domestic violence involved in the family court process

Eastern Ontario Youth Justice Agency

127 Beechwood Ave, Ottawa, ON

Services for young offenders * The Community Support Team: community-based outreach and counselling program * Intensive Support Supervision Program: intensive community-based treatment * A Different Street: community-based residential treatment program * 12 apartments (2 bedrooms, kitchenette, bathroom and living room) * St. John Bosco Achievement Center: program for youth that have struggled in a regular school setting and cannot, for various reasons, attend mainstream or alternative programs

Minwaashin Lodge - Aboriginal Women's Support Centre

424 Catherine St 2nd Floor, Ottawa, ON
613-741-5590 / Crisis: 24 hours 613-789-1141, Fax: 613-748-8311

Eligibility: First Nations, Inuit and Métis women and children, but all women and children are welcome. Language of Service: English; First Nations

Ontario Early Years Centres Ottawa Area

613-234-1188 / TTY: 1-877-520-2328

An Ontario Early Years Centre is a place for children up to the age of six and their parents and caregivers to take part in programs and activities together.

Ottawa Independent Living Resource Centre

214 Montreal Rd Ste 401, Ottawa, ON

Based on principles of self-help and that citizens with disabilities can assume responsibility and control of their personal and community resources.

Overbrook-Forbes Community Resource Centre

Hardini Centre, 225 Donald St Ste 120, Ottawa, ON

Integrated social services for the communities of North-East Ottawa, including Overbrook, Forbes and Manor Park. Services include: Intake and crisis intervention * information and referral * short-term counselling * community development services * child-parent drop-ins * emergency food program * youth counselling * youth drop-ins * various clubs.

Somali Centre for Family Services

1719 Bank St Ste 200, Ottawa, ON

A multiethnic centre offering services for refugees, immigrants and residents Settlement and integration. Language of Service: English; French; Italian; Arabic; Somali; Swahili

South-East Ottawa Community Health Centre. Community and Home Support

1355 Bank St Ste 600, Ottawa, ON
Office Phone: 613-737-5115

Accredited home support agency. Services offered: respite care * bereavement support * caregiver support * transportation and escort to medical appointments * friendly visiting * grocery bus * telechat * home maintenance * homemaking * snow removal * information and referral * advocacy * workshops * newsletter * foot care clinic * health services * health promotion * counselling

Tungasuvvingat Inuit. Urban Inuit Community Centre

604 Laurier Ave West, Ottawa, ON
301 Savard Ave, Ottawa, ON
Community Support Services 613-565-5885
Mamisarvik Centre for Trauma and Addictions 613-563-3546
Inuit Family Resource and Health Centre 613-749-4500
Community Support 613-749-4500
Family Health Team Medical Centre 613-740-0999

Health, Community support, Trauma and Addictions programs are open for all Inuit.

Young Single Parent Support Network

780 de l'Église St, Ottawa, ON

A network of 4 agencies in the City of Ottawa that are mandated to work with pregnant teens or young single parents and their children in the community.

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Building Blocks

283 Churchill Ave, Ottawa, ON

Children 2 years and up with autism or other special needs. Programme based on behavioural intervention to provide families with direct "hands on" training and programming for their children in the home environment. Serves families with children aged 2 and up, diagnosed with Autism Spectrum Disorder or other special needs. Social Skills Groups coming up in 2011.
Language of Service: English

Champlain Rehab Solutions

2625 Queensview Dr Ste 101, Ottawa, ON
613-726-9823 ext 3001 or 3002

Private services offer a range of health services at home or in a long-term care facility. Provides short-term help when recovering from an illness or injury, provides people with the support they need to stay in their homes, helps make clients nearing the end of life as comfortable as possible, helps people live as independently as possible Adults and Seniors Rehabilitation services: a wide range of rehabilitation services to adults and seniors in the home, workplace or community.

Crossroads Children's Centre 

1755 Courtwood Cres, Ottawa, ON

Children 12 years and under with major behavioural problems. Mental health agency for children with major behavioural and emotional difficulties * school-based day treatment program with a capacity of 60 children * family-support program * individual therapy * family therapy * group therapy * in-home treatment * walk-in clinic
Language of Service: English

Hunt Club / Riverside Community Services Centre

3320 Paul Anka Dr, Ottawa, ON

Social services for individuals and families residing in the community Information and referral * crisis intervention * community development services * Good Food box * emergency baby cupboard * youth programs * seniors programs * children's programs * summer day camps for children * Ontario Early Years * settlement services from JFS * Millennium Learning Centre

Main Street Community Services

1453 Stittsville Main St, Stittsville, ON

Community agency and registered charity working in partnership with other established community organizations to provide comprehensive social and health services. They are committed to the vision of empowering children, youth, individuals and families to achieve whole health, social well being and community collectiveness. Offers a variety of programs to children and their families, especially to those with an exceptionality including ADD/ADHD, Aspergers Syndrome, Autism, Downs Syndrome, PDD, etc.

Nepean, Rideau and Osgoode Community Resource Centre

Merivale Mall, 1642 Merivale Rd Unit 541, Ottawa, ON

Integrated social services for the Nepean, Rideau and Osgoode area (some programs are offered to all residents of Ottawa): Information and referral * counselling for individuals, couples, youth and families * community development * housing loss prevention * violence against women services * elder abuse response and referral * youth programs * homework clubs * playgroups * multicultural and immigrant support services * men's group * health promotion * Healthy Babies, Healthy Children home visiting support * City of Ottawa Home Management * list of emergency food programs for residents of Nepean, Rideau and Osgoode Townships * Baby Cupboard (diapers) * Legal Aid drop-in * Diabetes Education Program * Good Food Box * Tools 4 School. Referral to following programs: Share the Warmth * The Snowsuit Fund * Christmas Exchange * various programs/services provided during the holiday season by local faith and community groups

Odawa Native Friendship Centre

12 Stirling Ave, Ottawa, ON
510 Rideau St, Ottawa, ON

Aboriginal community services centre * works to enhance the quality of life for Aboriginal people in the Capital region, to maintain a tradition of community, an ethic of self-help and development as well as to provide traditional teachings from elders. Aboriginal Family Support Program: Offers support to children (ages 0-6) and their families through culturally appropriate holistic program services and special events; Aboriginal parenting * Drop-in Playlodge * Prenatal Community Kitchen * Toy and Book Lending Library * Pre- and Post-natal Program * Emergency food, diapers and clothing * one on one counselling and support * cultural resources* home visits Urban Aboriginal Healthy Living Programme: Promotes healthy lifestyles for Ottawa's Aboriginal Population.
Language of Service: English * Inuit ; First Nations - Cree, Ojibway

Ontario Early Years Centres Ottawa Area

613-234-1188 / TTY: 1-877-520-2328

An Ontario Early Years Centre is a place for children up to the age of six and their parents and caregivers to take part in programs and activities together * parents and caregivers can also get information about their children's development and about services to support that development. Programs and services are free to all parents and caregivers of young children: Early learning and literacy programs for parents and children * programs to help parents and caregivers in all aspects of early child development * programs on pregnancy and parenting * links to other early years programs in the community * outreach activities. Topics: Get ready to be a parent if you are going to have a baby * help your child learn to talk, play and read * learn new parenting skills * meet the needs of your family by offering information about other community programs. Locations for the Ottawa area: Ontario Early Years Centre - Carleton Western Ottawa Community Resource Centre 2 MacNeil Crt, Ottawa, K2L 4H7 613-591-3686 ext 276 *

Ottawa Children's Coordinated Access and Referral to Services

2675 Queensview Dr, Ottawa, ON K2B 8K2
613-729-0577 ext 1251

Eligibility: 0 years - 18 years. Two essential criteria need to be met before a referral can be made to Coordinated Access: 1. Support and service options in the community have been exhausted. As a result, the service system is unable to respond to the needs of the child / youth. 2. The child / youth has multiple complex mental health and developmental needs. Many will have more than one challenge such as mental health problems, psychiatric disorders, behavioral issues, dual diagnosis, family conflict, concurrent disorders.
How to Apply: OCCARS is service provider driven. Professionals from the mental health sector, youth justice services, school boards, child protection services, developmental service sector bring forward applications to the Committee.
Brings together mental health and developmental agencies in order to: * provide case resolution and referral to services for children / youth most in need in the mental health, education and developmental service sector; * operate a Francophone and Anglophone mechanism for case resolution and single point of access to day-treatment programs. Is committed to: * developing a service plan that is child-centered and family-focused; * recommending the least intrusive measure possible; * forwarding referrals to the appropriate agency; * acting as a consultant for the family and primary worker.
Language of Service: English; French

Ottawa. City Operations. Ottawa Public Health Department. Clinical Programs Branch. Healthy Babies Healthy Children

100 Constellation Dr, Ottawa, ON
Office Phone: Ottawa Public Health Information Line 613-580-6744
TTY: 613-580-9656

Eligibility: Pregnant women and parents of young children 0-6
An early prevention and intervention program for children prenatal to 6 years of age. This home visiting program is designed to improve the well-being and potential of children and their families. We are available to help you during your pregnancy, after you have your baby and at any time as your child grows up to the age of 6 years. After you have your new baby, a Public Health Nurse will call you to answer any questions you may have. She will also arrange a time to visit you and your baby at home. Public Health Nurses and Family Visitors may continue to visit you as your child grows to provide information, support and teaching. The program also offers counselling, referrals to community resources; and ongoing parenting guidance related to health issues such as postpartum depression, breastfeeding, nutrition and child development.
Language of Service: English; French * Other languages available upon request

Pinecrest-Queensway Community Health Centre. Social Services

1365 Richmond Rd 2nd Flr, Ottawa, ON
613-820-4922 / Medical Clinic 613-820-2006

Health and community services centre offering intergrated social and medical services for the Pinecrest-Queensway region and South Nepean communities of Nepean, Rideau, Osgoode and Manotick. Primary Health Care * Health clinic staffed by family physicians, nurse practitioners and nurses / community clinics Carling Family Shelter, Woodroffe High School, Satellite CHC in Barrhaven * Nutrition: individual and group support provided by registered dietitian * Harm Reduction Programs: need exchange, anonymous HIV testing, safe crack kits * Diabetes Education: groups for Type 2 diabetics * Smoking Cessation Workshops * West End Falls Prevention Program * Primary Care Outreach for Seniors * Dental Screening * Well Baby drop-in * Nursing Foot Care * Sexual Health Clinic * Lung Health Clinic * Arthritis Clinic Youth Programming: homework clubs, United Sisters program for girls 10-14, training, workshops and events for youth, Somali Youth leadership and skills development * Youth Retail Program: employment training to our of school and out of work youth / paid retail placements *

Rural Ottawa South Support Services

Ayers Building, 1128 Mill St East, Manotick, ON


Community support program enabling seniors and adults with physical disabilities to remain independent and safe in their own homes * site offices in Manotick, Metcalfe and North Gower

The Good Companions

670 Albert St. Ottawa, ON

Community Support Services offered at the centre provide care to older adults such as Telephone Assurance Program- volunteers call participants each weekday at a pre-arranged time to ensure safety and well-being of those living alone, Friendly Visiting- volunteers are matched one-on-one with a senior living in central Ottawa to provide companionship, Grocery Bus- transportation and support provided for grocery shopping, Handy Helpers- help seniors with household tasks and odd jobs, and transportation to important appointments.

Western Ottawa Community Resource Centre

2 MacNeil Crt, Ottawa, ON
613-591-3686 / TTY: 613-591-0484

Community and social services for Kanata, Nepean, West Carleton and Goulbourn: Information, referral, short-term counselling for individuals and families * support in times of crisis * Confidential gay, lesbian, bisexual, transgender and queer (GLBTQ) counselling and referral * Community Development. * Services for Children, Youth and Families: Ontario Early Years Centre * Confident Children's Program * Bully Prevention Program * Child Witness Program * Child and Youth Community Development * The Zone drop-in for Youth. * Community Support Programs for seniors and adults with physical disabilities: Adult Day Program * Diners' Club * Home Help and Home Maintenance Program * Respite Care * Friendly Visiting * Telephone Reassurance Program * Meals on Wheels * Transportation to medical and non-medical appointments. * Violence Against Women Program: Individual and group counselling for abused women and their children * Peer Support program (volunteers supporting abused women) * Chrysalis House, a shelter for abused women (24h crisis line 613-591-5901). * Millennium Learning Centre * Seconded services include: Aphasia Centre of Ottawa * Addictions and Problem Gambling Services of Ottawa * Amethyst Women's Addiction Centre * Family Services à la famille Ottawa * Home Management Services * Ottawa Children's Treatment Centre * Healthy Babies, Healthy Children * Healthy Sexuality Clinic * Chinese Community Services * Infant Hearing Clinic (CHEO) * ESL classes * First Words * Speech and/or Language Pathologist * Diabetes Education Program * Parkinson's Society.
Language of Service: English; French

Youth Services Bureau of Ottawa. Wraparound Ottawa

2675 Queensview Dr, Ottawa, ON
613-288-1588 ext 227 / Crisis Phone: 24/7: 613-260-2360

Youth and their families who have complex needs and may be considered high risk in any two of the following life domains: housing, family, social, behavioral/emotional/psychological, educational/vocational, safety, legal, health as well as crisis intervention, spiritual, cultural or financial.

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The City of Ottawa website

If you need daycare for your children, go to the following website to view information on types of daycare, locations of child care centres in the city, the centralized waiting list, starting your own daycare centre, fee assistance and early childhood education options:

If you need long-term care or supportive housing/domiciliary hostels for adults, including senior citizens and those with multiple disabilities, visit the following website:


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